Tqeem captures feedback at every touchpoint, scores every branch, department and teller, and turns it into insight your teams can act on in real time.
Tqeem closes the loop between your customers and your teams in four simple steps.
Customers rate their experience in seconds with simple emoji surveys — on a tablet at the branch, by QR code, or in the app.
Every branch, department and teller earns a live satisfaction score across service quality, speed and support.
Real-time dashboards reveal trends, rankings and weak points the moment they appear.
Alerts and reports help managers follow up, fix issues and close the loop with customers.
Live scores for this month, last month and over time — no waiting for end-of-quarter reports.
Drill from the whole network down to a single teller and see exactly where experience breaks down.
Emoji and star ratings customers actually complete, designed for a few taps at the point of service.
Compare service quality, speed and customer support across departments and find the real bottleneck.
Rank branches, track progress and prove that the changes you make are moving the numbers.
Fully multilingual for both your customers and your staff — right out of the box.
No logins, no long forms. Customers tap how they felt about each part of their visit and they’re done — so you collect far more honest, representative feedback.
Leadership sees the headline scores; branch managers see their own. Total responses, branch counts, rankings and department scores — all in one live view.
Tqeem gives banks and financial institutions a continuous pulse on customer experience — from the busiest branch to a single counter.
Book a walkthrough and we’ll show you Tqeem on your own branch network.